Support

MEDICALHOLODECK AG

info@medicalholodeck.com

Technoparkstr. 1

8005 Zurich

Switzerland

Help Center

Medicalholodeck Support

Medicalholodeck is the spatial medical platform for 3D anatomy, dissections, and medical imaging in Virtual Reality, glasses-free 3D displays, and standard 2D environments.

This page provides essential guidance for installation, data import, licensing, and troubleshooting.

Find the manual with video tutorials here.

If you need assistance, contact support@medicalholodeck.com.

Getting started
Installation
Hardware
Import DICOM
Modules
Collaboration
Licensing
Troubleshooting
Updates
Contact

Getting started

Install Medicalholodeck on your device
Launch the application
Explore Medical Imaging, Anatomy Master or Dissection Master
Import DICOM data if available
Start a session or lesson

Medicalholodeck includes anatomy content and demo imaging data for immediate use.

Installation

Hardware

Supported setups:

Meta Quest 2, 3, Pro
Windows PC or PC-VR (SteamVR)
Windows 2D or glasses-free 3D displays
iPad / iPhone (AR)

A dedicated GPU is recommended for imaging and PC-VR.

Learn more about hardware here.

Import DICOM

Medical Imaging supports CT and MRI DICOM data.

Workflow:

Export DICOM from PACS
Copy to local folder
Open Medical Imaging
Import DICOM
Load dataset

Datasets can then be visualized and segmented in 3D.

Learn more about data import here.

Modules

Medical Imaging – CT/MRI visualization

Medicalholodeck AI – automatic segmentation

Dissection Master – real human dissections

Anatomy Master – interactive 3D anatomy

RecordXR – create interactive content

Collaboration

Multi-user sessions across VR, 3D, and 2D devices.

Use for:

Teaching
Case discussion
Patient explanation
Remote collaboration

Learn more about TeamXR here.

Licensing

Educational - universities and training

Professional - hospitals and clinics

Personal - individual use

For activation or changes: support@medicalholodeck.com

Learn more about prices and plans here.

Troubleshooting

App does not start

Update GPU drivers
Restart system
Reinstall

VR not detected

Start SteamVR
Check connection
Restart headset

DICOM not loading

Ensure full series
Use folder import
Avoid zip files

Low performance

Reduce dataset
Close other apps
Use dedicated GPU

Contact support@medicalholodeck.com for troubleshooting.

Updates

Updates are delivered via store or installer and include new anatomy, imaging improvements, and AI features.

Contact

support@medicalholodeck.com

Please include device, setup, version, and issue description.

Important notice regarding clinical use Specialized features for surgical planning and other pre-operative professional applications are only available in Medical Imaging XR PRO FDA/CE version. This version is not yet available. Medicalholodeck is not a certified medical device and must not be used for clinical decision-making, diagnosis, surgical planning, or navigation. Use in clinical contexts is restricted to non-diagnostic purposes such as training, education, communication, and research. Any use of the software must comply with applicable local and national regulations. For specific use cases, please contact us. Medicalholodeck is currently undergoing FDA and CE certification processes. We are working to meet all regulatory requirements and expect Medical Imaging XR PRO to become available in the United States and the European Union. For updates, regulatory status, or inquiries, contact info@medicalholodeck.com.